PRIVACY POLICY

REVIVE COPENHAGEN respects your privacy and we protect your personal data. This Privacy Policy aims to inform you about how MREVIVE COPENHAGEN ("MREVIVE", "us", "our", "we") collects and processes your personal data when you purchase our products and services, use our services, book treatments, visit our website, and communicate and otherwise interact with us, and to inform you about your rights.

We only process your personal data in accordance with this Privacy Policy and applicable law to which we are subject, including the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR").

1.1 Who is the data controller?

The data controller for the activities described in this Privacy Policy is:

If you have any questions about the Privacy Policy, please feel free to contact us by email: Info@mrevive.dk

If you visit our sites, communicate or otherwise interact with us on social media, such as Facebook, Instagram, TikTok or other platforms, we encourage you to read the specific Privacy Policies that apply to and can be accessed on these media and platforms.

1.2 What information do we collect and how?

We may collect, process, store and disclose different types of personal information about you:

Contact information includes your name, email, phone number and address.

Purchase information includes delivery address, order number, as well as which products you have purchased and information about payments to and from you.

Booking information includes your booked time, type of treatment, phone number, any notes about special wishes or needs, and history of previous treatments.

Return information includes reason for return, condition of the product, desired return solution, transportation and any comments.

Customer service includes the questions and information you provide yourself when you contact us via chat, email, phone or social media.

Technical data includes your IP address, session ID, time, browser type and version, time zone and location, language, currency, your login details and search history.

Usage data includes information about how you use and interact with our website, booking system and social media platforms.

Marketing and communications data includes your preferences for receiving marketing from us as well as your preferred means of communication.

1.3 Processing purposes and legal basis

We only process your personal data when permitted by law. Most often, we will process your personal data in the following cases:

• If it is necessary for the performance of an agreement we are entering into or have entered into with you, including handling the purchase, booking treatment, delivery, complaint, exchange, etc. cf. GDPR Art. 6(1)(b).
• If it is necessary for compliance with a legal obligation, e.g. as a result of the requirements of the Danish Accounting Act, cf. GDPR Art. 6(1)(c).
• If you have given your consent, cf. GDPR Art. 6(1)(a).
• If it is necessary to safeguard our legitimate interests, e.g. in connection with marketing, communication, technical maintenance and user optimization, cf. GDPR Art. 6(1)(f).

1.4 Recipients of personal data

We may disclose your personal information to third parties:

• When necessary to fulfill the purposes listed in section 1.3
• To public authorities such as SKAT and law enforcement authorities
• For payment service providers (Shopify Payments)
• To shipping partners (GLS) for delivery of products
• To our trusted suppliers who process data on our behalf

1.5 Transfers to third countries

Some of our suppliers, including Shopify, are established outside the EEA, including in the United States. We have ensured that safeguards are implemented to enable the transfer, including the use of EU Commission-approved Standard Contractual Clauses ("SCCs").

1.6 How long do we store personal data?

Contact, Purchase, Booking and Return Information is kept for 5 full financial years after the end of the year to which the purchase, booking or agreement relates.

Information related to "My Account" is kept until you delete the account or it has been inactive for 5 years.

Usage Data, Marketing and Communications Data stored for up to 2 years.

Technical data stored for 13 months from the time of collection.

1.7 How to exercise your rights

Under certain circumstances, you have the right to:

• Request access to your personal data
• Request correction of personal data
• Request to have your personal information deleted
• Object to the processing of your personal data
• Request restriction of processing
• Request the transfer of your personal data
• Withdraw your consent

If you wish to exercise one or more of your rights, please contact us at mail@mrevivepro.com

You have the right to complain to the Danish Data Protection Authority if you are dissatisfied with the way we process your personal data.

1.8 Changes to this Privacy Policy

This Privacy Policy is updated from time to time. We encourage you to visit our website regularly, where up-to-date information about our processing of personal data is always available.

Last updated: December 2025